Shipping policy

PRODUCTION TIME

All Maseso orders are produced within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

DOMESTIC AND INTERNATIONAL SHIPPING METHOD AND ESTIMATED DELIVERY

Shipping Region	Shipping Method	Estimated Delivery
UK & Ireland	Standard	3-5 Business days
Europe	Standard	3-7 Business days
USA & Canada	Standard	4-7 Business days

 

WORLDWIDE SHIPPING: We currently do not offer worldwide shipping on purchased items. Shipping is available to only the regions above.

CUSTOMS, DUTIES & TAXES

We offer international shipping to most countries and regions worldwide. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Maseso is not responsible for these charges if they are applied and are your responsibility as the customer.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 11 days of receiving your shipping confirmation email, please contact us at contact@maseso.com with your name and order number, and we will look into it for you.

Click here to track your order.